Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail hello@millenialdreamweaver.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Caypombo, Santa Maria Bulacan, Central Luzon Philippines

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Conditions for Service:

To ensure a smooth and successful experience, please review our service policy below:

1. Creative Freedom

We believe in the power of creative collaboration. While we value your input and vision for the project, we also ask for your trust in our expertise and artistic judgment. By signing the agreement letter, you acknowledge and agree to grant us creative freedom in the design process to deliver the best possible outcome.

2. Non-Refundable Services

We understand that circumstances may change. However, please note that all services rendered after the contract is signed and the deposit is received are non-refundable. This is because we dedicate our time and resources to your project from the moment we begin, and this time is irreplaceable.

3. Small Business Considerations

As a small business, our time and resources are precious. We pour our hearts into every project, and when we commit to yours, we are dedicating ourselves fully to bringing your vision to life. Therefore, any services initiated after the commencement of the contract are considered rendered, and are non-refundable.

4. Revisions and Feedback

We want you to be thrilled with the final product. Your feedback is valuable to us, and we offer 2 rounds of revisions within the scope of the project as outlined in the agreement. Any additional revisions or requests beyond the agreed-upon scope may be subject to an hourly rate.

5. Communication and Collaboration

Open communication is essential for a successful project. We encourage you to share your feedback and ideas throughout the design process. We will keep you updated on our progress and ensure that we are aligned with your vision.

6. Intellectual Property

Upon final payment, you will receive full ownership and usage rights to the final deliverables as outlined in the agreement.

7. Confidentiality

We treat all client information and project details with the utmost confidentiality.

8. Cancellation

If you need to cancel the project, please refer to the cancellation clause in the agreement letter for details on the cancellation process and any applicable fees.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@millenialdreamweaver.com